Refund Policy
How and when refunds are issued.
This explains how refunds are calculated and paid. It works alongside our Cancellation Policy.
How refunds are calculated
The refund you receive depends on when you cancel, as set out in our Cancellation Policy (full, partial or none).
Method & timing
Approved refunds are returned to your original payment method within 5–10 business days of approval. Mobile Money and card timelines depend on your provider.
Non-refundable elements
Deposits on multi-day and corporate bookings, event tickets (which are transferable instead), and any third-party costs already committed on your behalf are non-refundable.
If we cancel
If Trivoxo cancels an experience, or in the event of circumstances beyond our control, you’ll be offered a full refund or a reschedule.
Questions
If anything about a refund is unclear, contact us with your booking reference and we’ll walk you through it.