Frequently asked questions

Choose an experience, click “Book this experience”, and tell us your date, group size and contact details. We confirm availability and send you the next steps — you’re not charged at that point.

You pay securely online with Mobile Money, cards or bank transfer through Paystack. We hold your place while you complete checkout, and your booking is confirmed as soon as the payment is verified — you’re never charged before your seats are held.

Yes. Standard pricing assumes at least two travellers, and groups of three or more can receive reduced per-person rates. Your exact group price is confirmed with your quote.

Most experiences run from two travellers. Some experiences also offer private options — just ask.

It varies by experience. Each experience page lists exactly what’s included and excluded (for example, attraction entry fees and transport included, meals excluded unless stated).

Absolutely — that’s a core part of what we do. Tell us your interests, dates and budget on the Custom Trips page and we’ll design an itinerary around you.

Yes. We plan and run corporate retreats, conferences, team-building days and company outings end to end. Start on the Corporate & Groups page.

For day experiences: free cancellation up to 48 hours before (full refund), 50% between 24 and 48 hours, and no refund under 24 hours or for a no-show. Multi-day trips use a 7-day window. Event tickets are non-refundable but transferable. You can also reschedule once for free within the same windows. Full details are on our Cancellation and Refund policy pages.

Safety-conscious planning is built into every trip — experienced guides, vetted partners and prepared logistics. See our Safety page for more.