Booking Terms
The terms that apply when you book a Trivoxo experience.
These terms apply when you book any Trivoxo experience, event or travel service. By making a booking you agree to them.
Bookings & confirmation
Submit a booking request with your date, number of travellers, pickup details and contact information. We confirm availability and share payment details; a booking is confirmed once payment (or the required deposit) is received. Standard online bookings run from 4 to 30 travellers — groups outside that range are arranged as a custom or private trip. You must be 18 or older to book; 13–17 year-olds may book only with the consent of an accompanying adult. Ghanaian travellers provide a Ghana Card number and foreign nationals provide their country and passport details. Pickup location and time are chosen by you and must be within the Greater Accra region.
Pricing & group discounts
Prices are per person in Ghanaian Cedi. A single group discount applies: parties of 10 or more travellers receive 5% off. Children aged 6–12 pay 60% of the adult rate, children aged 5 and under travel free, and travellers 13 and over are charged as adults (every traveller occupies a vehicle seat). Payment processing fees are already included in our prices — you are not surcharged.
Payment & deposits
Day experiences are paid in full to confirm. Multi-day, premium and corporate bookings require a 50% deposit, with the balance due 7 days before departure. We accept Mobile Money, cards and bank transfer through our secure payment provider.
Booking notice & capacity
Day experiences need at least 24 hours’ notice (48 hours where park permits are required); multi-day trips need 7 days. Group sizes typically run 4–30 travellers; larger groups are welcome by arrangement.
What’s included
Each experience page lists exactly what is and isn’t included. Anything not stated as included is excluded.
Your responsibilities
Please arrive on time at the meeting point, follow your guide’s safety instructions, and let us know of any relevant health or accessibility needs when you book. Guiding is in English by default; Twi, Ga, Ewe are available on request, and other languages with 7 days’ notice.
Changes by Trivoxo
We may adjust or reschedule an experience for safety, weather or circumstances beyond our control. Where we do, we’ll offer you a suitable alternative, a reschedule or a refund.
Cancellations
Cancellations are governed by our Cancellation Policy and Refund Policy.