Cancellation Policy
What happens if you need to cancel or change your trip.
Plans change — here’s how cancellations work across our experiences, trips and events. Cancellation times are measured from the experience start time.
Day experiences & activities
Free cancellation up to 48 hours before — full refund. Between 24 and 48 hours before — 50% refund. Less than 24 hours before, or a no-show — no refund.
Multi-day trips
Because accommodation and suppliers are booked in advance: free cancellation up to 7 days before — full refund. Between 3 and 7 days before — 50% refund. Less than 3 days before, or a no-show — no refund.
Event tickets
Event tickets are non-refundable, but they are transferable — to another person, or to another date where we run recurring editions — with at least 72 hours’ notice.
Corporate & custom trips
These are governed by the terms of your signed proposal; deposits are non-refundable.
Rescheduling
You may reschedule once, free of charge, if you tell us at least 48 hours before a day experience or 7 days before a multi-day trip, subject to availability. After that, a change is treated as a cancellation.
If we cancel
If Trivoxo cancels an experience (for example for safety, weather, or if the minimum group size isn’t met), you’ll be offered a reschedule or a full refund.
How to cancel
Contact us with your booking reference as early as possible — the earlier you tell us, the more we can do to help.